If you are trying to start an assessment on Cognify and you are redirected to an Event ID page, it means that you need to enter an Event ID key to proceed. This can be frustrating, but there are a few reasons why this might be happening and some simple steps you can take to solve the issue.
Why This Happened:
There are two main reasons why the assessment page might be requesting an Event ID:
1. Leaving the page open too long:
If you leave the assessment page open for an extended period, it may time out and require you to enter an Event ID to start again.
2. Clicking the "BACK" button:
If you accidentally click the "BACK" button on your browser while in the middle of an assessment, it can cause the page to redirect to the Event ID page.
How to Solve:
If you find yourself on the Event ID page and unable to proceed with your assessment, here are some steps you can take to solve the issue:
1. Close all assessment and TalentPulse pages:
Make sure to close any open assessment or TalentPulse pages before trying to start again.
2. Clear cache:
If you are still having issues, try clearing your browser cache and cookies.
3. Wait 5-10 minutes:
Sometimes the system just needs a few minutes to reset. Wait a few minutes before trying to start the assessment again.
By following these simple steps, you should be able to enter your Event ID and start your assessment without any further issues. If you continue to experience problems, please contact our customer support team for further assistance.