| LEVEL | DEFINITION | LOGISTIC | OWNER |
| L1 | - General inquiry - Basic user guideline | Online /Onsite | System / Program Administrator |
| L2 | - Functional inquiry - Functional troubleshooting - Service / Change Request (configurable via front end) - Basic topic consultation | Online | Accendo Support |
| L3 | - Techincal inquiry - Technical troubleshooting - Service / Change Request (product enhancement) - Product related consultation | Online | Accendo QA / Tech / Product |
Level Definition and Scope Print
Created by: TECH SUPPORT
Modified on: Mon, 1 Apr, 2024 at 10:48 AM
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